The Table of Contents of "Working with Microsoft Dynamics CRM 2011":
Overview and Configuration
· Chapter 1: Microsoft Dynamics CRM 2011 Overview
· Chapter 2: Setup and Common Tasks
· Chapter 3: Managing Security and Information Access
· Chapter 4: Data and Document Management
Solutions
· Chapter 5: Solutions Overview and Concepts
· Chapter 6: Entity: Fields and Option Sets
· Chapter 7: Entity Customization: Forms
· Chapter 8: Entity Customization: Views and Charts
· Chapter 9: Entity Customization: Relationships
· Chapter 10: Entity Customization: Custom Entities and Activities
· Chapter 11: Solutions: Web Resources
· Chapter 12: Solutions: Client Extensions
· Chapter 13: Reports and Dashboards
Processes
· Chapter 14: Workflow Processes
· Chapter 15: Dialog Processes