Chapter 1: Background and Concepts
Chapter 2: Solution Selling and Driving Due Diligence
Chapter 3: Managing Projects
Chapter 4: Selling with Sure Step
Chapter 5: Implementing with Sure Step
Chapter 6: Quality Management and Optimization
Chapter 7: Upgrading with Sure Step
Chapter 8: Project and Organizational Change Management
Chapter 9: A Practical Guide to Sure Step Adoption
Chapter 10: Summary and Takeaways