CRM 4.0 Applications

Chapter 1: Introduction to Microsoft Dynamics CRM
Chapter 2: Microsoft Dynamics CRM Basics
Chapter 3: Microsoft Dynamics CRM for Microsoft Office Outlook
Chapter 4: Introduction to Sales Management
Chapter 5: Sales Order Processing
Chapter 6: Introduction to Marketing Management
Chapter 7: Implementing Marketing Campaigns
Chapter 8: Introduction to Service Management
Chapter 9: Managing Service Cases
Chapter 10: Microsoft Dynamics CRM Knowledge Base
Chapter 11: Introduction to Service Scheduling
Chapter 12: Service Scheduling Administration