Introduction to Customization and Configuration in Microsoft Dynamics CRM 4.0
Chapter 1: Creating Your Organizational Structure
Chapter 2: Configuring Security
Chapter 3: Configuring Users and Teams
Chapter 4: Configuring Organizational Settings
Chapter 5: Customizing Microsoft Dynamics CRM Overview
Chapter 6: Customizing Forms and Views
Chapter 7: Customizing Entities and Attributes
Chapter 8: Customizing Relationships and Mappings
Chapter 9: Renaming Entities and Translating Customizations
Chapter 10: Maintaining Organizations Through Deployment Manager
Chapter 11: Introduction to Advanced Customizations
Appendix A: Permissions Required for Customization Tasks