Introduction to Microsoft Dynamics CRM 2011 Customization and Configuration
Chapter 1: Business Units and Security Roles
Chapter 2: Configuring Users and Teams
Chapter 3: Customizing Microsoft Dynamics CRM Overview
Chapter 4: Customizing Fields
Chapter 5: Customizing Entities
Chapter 6: Customizing Relationships and Mappings
Chapter 7: Customizing Forms Views and Charts
Chapter 8: Configuring Field Security
Chapter 9: Configuring Auditing
Chapter 10: Configuring Solutions